20w50 Privacy Policy — How We Protect Your Data
User privacy is the top priority at 20w50. This document clearly explains the types of information we collect, how we use it, how it is protected, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy is subject to periodic review.
Information We Collect
When you use the 20w50 platform, we collect several categories of information to ensure our services run properly and securely. This information is collected directly from you or automatically when you access the platform.
Account Information
- Your full name, phone number and email address as provided during registration.
- Your chosen username and password (passwords are stored in encrypted form).
- Date of birth to verify that you meet the minimum age requirement.
- Additional identity information requested during the account verification process.
Device & Browser Information
- Device type, operating system and browser version in use.
- IP address and general location information based on network.
- Access log data including login times, pages visited, and session duration.
Payment Information
- Records of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR).
- Payment methods used — Touch 'n Go, Boost or bank transfer — are stored in a secure format.
- Full bank account or e-wallet numbers are not stored; only partial numbers are retained for verification purposes.
Cookies & Usage Data
We use cookies and similar tracking technologies to enhance user experience, analyse usage patterns and maintain session security. Information collected through cookies includes pages visited, buttons clicked and time spent on each section of the platform.
How This Information Is Used
All information we collect is used solely for legitimate purposes directly related to providing 20w50 services. We do not use your data for any purpose outside the scope outlined in this policy.
- Account management: To create, verify and securely manage your account.
- Transaction processing: To process deposits and withdrawals in MYR accurately and securely.
- Platform security: To detect and prevent fraudulent activity, money laundering or unauthorised access.
- Service improvement: To analyse how the platform is used in order to improve performance and user experience.
- Legal compliance: To comply with legal and regulatory requirements applicable in Malaysia.
- Communications: To send important notifications relating to your account, transactions or policy changes.
Cookies & Tracking Settings
The 20w50 platform uses session cookies and persistent cookies to ensure core platform functions work correctly. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a set period to remember your preferences.
Types of Cookies Used
- Essential cookies: Required for login functionality, session security, and basic navigation. Cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform for internal improvement purposes.
- Preference cookies: Saves your language settings, layout preferences, and display options.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect login functionality and session security on the 20w50 platform.
Data Storage, Security & Sharing
Data Security
20w50 user data is protected with SSL encryption in transit and industry-standard encryption at rest. Our servers enforce strict access controls — only authorised personnel can access sensitive user data, and every access is logged for audit purposes.
Account passwords are never stored in plain text. We use strong hashing algorithms with a unique salt for each password, ensuring they cannot be recovered even in the event of a data breach.
Sharing with Third Parties
20w50 does not sell, rent or disclose users' personal information to third parties for marketing purposes. We only share data in the following circumstances:
- Payment processors required to handle deposit and withdrawal transactions in MYR.
- Technical service providers who help us operate the platform, bound by strict confidentiality agreements.
- Law enforcement agencies or regulatory bodies when required under Malaysian law.
All third parties we engage are required to meet data security standards equal to or exceeding our own.
Your Rights & How to Contact Us
Right to Access and Correction
As a 20w50 platform user, you have the right to:
- Access: Requesting a copy of the personal information we hold about you.
- Correction: Requesting correction of inaccurate or outdated information in your account.
- Deletion: Requesting deletion of your account and personal data, subject to data retention requirements mandated by law.
- Objection: Objecting to the processing of your data for specific purposes, including promotional communications.
Privacy Policy Changes
20w50 reserves the right to update this privacy policy from time to time. Users will be notified of any significant changes via in-account notifications or email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact Us
For any enquiries, data access requests, or privacy-related complaints, please reach out to our team:
Support email: [email protected]
We are committed to responding to all privacy enquiries within three to five business days.
Your Data Is Safe With Us
We are committed to protecting the privacy of every 20w50 user in Malaysia. Register an account today and enjoy a platform that puts your data security first, every step of the way.